Greenhouse Nation takes pride in only offering the highest quality greenhouses and related products from selected manufacturers. All of these companies have strong commercial backgrounds and make products designed for long-term use. This expertise allows for us to provide strong manufacturer warranties on all products on our site.

We understand that occasionally a customer may purchase something that isn't the best fit for them. We've found that most of the time this can be avoided by properly researching the item in question. We encourage you to contact our trained staff at (888) 881-3716 to assist you in your purchase if you have any questions at all before you submit your order.

Certain manufacturers such as Little Cottage Company, Essex Greenhouse, and other premium manufacturers build all orders custom-made for you. Therefore they do not allow for returns at all. Other manufacturers have blanket no-return policies or charge restocking fees of up to 25%, so please be sure to research the item thoroughly and contact us with any questions before ordering. Greenhouse Nation is not responsible for ensuring compliance with any local building codes or statutes, so please make sure that you research this for your community before ordering.

Receiving Delivery

1. Please inspect the box for any signs of damage before opening it. If you believe that there might be any damage to the product inside, please take a photo of the unopened box. This will help us in determining that the shipper was a fault in damaging the delivery. We need to be notified of any damage within 5 days of delivery to ensure that it will be fixed at no cost to you. Usually the product inside is packed securely and a damaged box is not a problem.
2. Please hold on to the original box and packaging until you have a chance to test out the product. In the slim chance that you'll need to return it, these can be used in that process.
3. If you refuse delivery of your order that is not damaged, you may be assessed up to a 25% restocking fee plus return and initial shipping charges. Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word "Damaged" on it to signify into the shipper's system that the delivery has been damaged.
4. In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the need arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both Greenhouse Nation and the manufacturers we represent.

Return Procedure

1. Contact us at support@greenhousenation.com or call us at (888) 881-3716 and we will issue you a RMA (Return Merchandise Authorization) number and instructions as to where to send the product. Products must be returned in their original condition and we must be contacted within 15 days of receiving delivery.
2. Shipping Box and Packaging Material
   • All returned items must be in the original packaging and include all original manuals, registration cards, and accessories.
   • You may use the original box your product came or another cardboard box suitable for shipping.
   • Please include a copy of your receipt with the return.
   • Please write the RMA number on a copy of your original invoice, as well as on the shipping label.
   • As we incurred an expense to provide free shipping, this cost as well as the cost of return shipping cannot be refunded. It is strongly recommended to insure packages through a reputable courier that can provide proof of delivery tracking information. Greenhouse Nation is not liable for any deliveries lost in transit. We may charge up to a 25% restocking fee for returns, depending on the manufacturer.
   • Returns must be shipped out within 2 weeks of receiving a RMA number. Please ensure that the package is postmarked by this date.
3. Once the returned product is received, it may take up to 30 days to process your return, though we will make every attempt to expedite the process. You will be sent a confirmation email when this process is done and your credit card has been credited.

Exchanges

Occasionally, an item may not arrive in good working condition and we are always happy to provide an exchange in these instances. However, if you would prefer not to accept an exchange in this situation, the transaction will be handled as a standard return and will be subject to the same terms.

If you would like to exchange one product for another, you are responsible for return shipping but the new product will still be sent through free ground shipping. All price matching must be brought to our attention before the order is placed, as we base our pricing on the information that is most current at the time of purchase.

Warranty Information

All of our manufacturers produce high-quality products that have substantial warranties. They take great care to ensure that products are made and packaged securely for delivery. However if a product is defective or malfunctions or is missing parts, we will have it replaced or repaired at no charge to you for up to 5 days from the time you received the product. If we are not contacted within 5 days of receiving the damaged item, the item in question will be serviced through your product's warranty. Please contact us if you are not able to find the contact information for the manufacturer of your product.

Cancellations

If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping and handling charges, including promotional outbound shipping, and return shipping. If a customer cancels an order after it has already shipped, refuses the package from FedEx, UPS, USPS, or a freight carrier or if the item is returned to us after three delivery attempts, a restocking fee of 25% and two-way shipping will be deducted from the customer's refund.